Cygnet Lodge Kenton upgraded to ‘Good’ across all domains in latest CQC report

Cygnet Maple House

Well done to the team at Cygnet Lodge Kenton who have seen the service’s rating upgraded to ‘Good’ across all five key lines of enquiry, following the latest inspection by the Care Quality Commission (CQC).

Cygnet Lodge Kenton offers high dependency inpatient rehabilitation for women, and provides a care pathway for service users to help bridge the gap between hospital stays and community living.

The latest inspection was an unannounced inspection on 14th and 15th February 2023 assessing all five key lines of enquiry. Following the inspection the service was rated ‘Good’ across all five domains – safe, effective, caring, responsive and well-led.

Cygnet Maple House

The full report, published on the CQC website, highlights many areas of positive practice, including:

  • Staff were observed providing holistic and recovery focused care to service users. This included staff encouraging service users to plan their days and take part in the activity programme.
  • Staff were discreet, respectful, and responsive when caring for service users. The 4 service users spoken to said that staff were kind to them, and they had a good rapport with the team.
  • The ward social worker supported service users, their families, and carers with a range of topics such as financial support, capacity assessments and general advice relating to independent living in the community.
  • Staff supported, informed and involved families or carers. One carer praised the service for supporting them to manage their own stress and anxiety. Another carer said that hearing from other carers and families and the challenges they face has supported them.
  • Service users were supported and encouraged to plan their days. The daily planning group was service user led and was an opportunity for everyone on the ward to discuss their wellbeing and share their plans for the day.
  • Staff understood and respected the individual needs of each service user and supported individuals to manage their own care where appropriate.
  • The MDT had effective working relationships with external teams and organisations. For example, community mental health teams, clinical commissioning groups and local GPs.
  • Staff told us that the team respected and supported each other. We observed there to be no hierarchy between staff and service users.
  • Staff met service users dietary needs and supported them to lead healthier lives.

Alexander Lawrence, Regional Hospital Director for Cygnet, said “We are delighted that Cygnet Lodge Kenton has had its rating changed to Good in all domains. Following months of hard work and in prompting the CQC to re-inspect the service, Folasade Amode (Registered Manager) and the Kenton team have done a great job in showcasing the quality of care provided to our Service Users.”

The full report can be found on the CQC website here.

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