The award celebrates a landmark year for Cygnet Social Care, marked by significant growth, strong outcomes and continued investment in services that empower people to live fuller, more independent lives.
Judges said: “Cygnet has shown itself to be a market leader, not only in service provision and positive outcomes, but also in innovation and community outreach. Despite its size, Cygnet remains focused on the needs of individual residents, enriching their lives and engaging with the community, through initiatives like Hartnell’s cafe and Cygnet’s got Talent.”
The win also continues Cygnet’s strong track record at the HealthInvestor Awards, marking the third consecutive year that the organisation has received recognition at the event. Following previous successes, including being named Specialist Care Provider of the Year in 2025, this latest accolade further demonstrates Cygnet Social Care’s position as one of the UK’s leading providers of specialist services for adults with autism, learning disabilities and those requiring neurological complex care and elderly care within the UK
The HealthInvestor Awards are among the most respected accolades in the independent health and social care sector, recognising organisations that demonstrate excellence, innovation and measurable impact.
Over the past year, Cygnet Social Care has continued to grow its reach and impact, supporting more people than ever before across its network of specialist services. Today, the division supports 945 individuals through 85 residential, supported living and day services delivered by a dedicated workforce of more than 3,000 colleagues.
During 2025, Cygnet Social Care expanded significantly through the acquisition of four specialist providers, welcoming 11 new homes and 181 new beds into the Cygnet family.
Quality continued to excel with 100% of services rated Good or Outstanding by regulators and workforce stability was another significant achievement, with staff turnover reducing from 35% in 2024 to 23% in 2025. Agency usage reduced from 11.5% in 2024 to just 1.4% in 2025, reflecting the fantastic leadership and culture that is being set across our services.
Over 88% of our Social Care workforce took part in our annual staff survey which painted a picture of a workforce motivated by high standards of care, supported by their managers, and proud to be part of Cygnet. Among the many highlights, 94% of colleagues said the care of service users is Cygnet’s top priority and 91% said they enjoy working for Cygnet.
Gareth Williams, CEO of Cygnet Social Care, said: “We are incredibly proud to have been named Complex Care Provider of the Year. This award is a testament to the passion, professionalism and dedication of our colleagues, who make a positive difference and improve people’s lives every single day.
“The past year has been one of significant growth for Cygnet Social Care. We have welcomed new services and colleagues into the organisation, expanded the number of people we support and continued to invest in delivering the highest standards of care which places individuals at the very heart of what we do.
“What makes this recognition particularly special is that it reflects the impact our teams have on the lives of the people we support. Everything we do is focused on helping individuals achieve greater independence, build confidence and live the lives they choose.”
Professor Tony Romero, Group CEO, added: “To be recognised as Complex Care Provider of the Year reflects not only the scale of the division’s growth, but the quality, compassion and expertise that underpin every service.
“Over the past year, Cygnet Social Care has expanded significantly while remaining true to its values and commitment to person-centred care.
“Winning at the HealthInvestor Awards for a third consecutive year is a tremendous achievement and demonstrates the consistency, innovation and dedication that colleagues across Cygnet bring to their work every day.
“For Cygnet Social Care, the HealthInvestor Award is recognition of the life-changing support delivered every day across its services, and of the colleagues who empower hundreds of individuals to develop new skills, achieve personal goals and live as independently as possible.”