If you are receiving care, you also consent to an investigating staff member reviewing your care records and speaking with staff involved in your care, if needed. You can withdraw your consent at any time.
If you are acting on behalf of someone receiving care and are not the person receiving care yourself, we may need consent to discuss the complaint, particularly if it involves personal or medical information about them.
We want to understand your personal experience and how it has affected you. Complaints written in clear, simple language, using your own words, help us do this best. You do not need to use formal or legal language for your complaint to be taken seriously. If you choose to use AI tools to help organise your thoughts or support your writing, make sure the final wording is accurate and truly reflects what happened in your own experience.