Eliza’s history
Before coming to Willow House, Eliza* faced immense personal challenges that sadly led to complex behaviours and a necessary extended stay in hospital. Her experiences meant she required a deeply structured, therapeutic environment to help her feel safe and secure. Her transition to Willow House wasn’t just about finding a service; it was about finding a fresh start, a place where she could finally begin to heal, build trust, and truly thrive, transforming her complex history into a hopeful future.
When Eliza came to us
Eliza first came to Willow House, a specialised residential service, in June 2015. Her arrival was the start of a deep, long-lasting partnership focused entirely on her well-being. While adapting to a new home after a long period of institutional care is never easy, Eliza showed incredible strength. She has successfully navigated various operational changes within the service over the years, proving her deep-seated resilience. A true highlight was celebrating her incredible 10th anniversary this year with a vibrant service BBQ, a heartwarming milestone that shows just how much she has settled in and made Willow House her home.
Eliza’s care
The heart of Eliza’s care plan lies in building genuine trust and dignity. Early efforts were focused on reducing behaviours that challenged, but the real breakthrough came through
consistent, positive relationships. Today, Eliza has forged deep bonds with the staff and is much more open to support, a testament to the safety and acceptance she now feels.
Her cherished preferred evening routine is a beautiful example of person-centred care. She meticulously follows her routine, showering and then carefully preparing for the next day by laying out fresh bedding and selecting a new dress. This isn’t just a routine; it’s a source of predictability and personal control. We love supporting her passion for taking immense pride in her appearance, particularly her joy in buying beautiful new dresses for special occasions, which reinforces her sense of self-worth.
Eliza today
The Eliza we know today is vibrant, friendly, and wonderfully sociable. She lights up when she gets to play the role of host, enthusiastically welcoming visitors and helping to induct new staff. This also gives her the perfect opportunity to show off her pride and joy: her personalised room! Eliza is always ready to entertain, and her powerful rendition of her favourite songs is a staff and visitor favourite.
She carries immense pride from being a finalist in a recent Social Care’s Got Talent competition in September 2025 (she’s quick to tell you she came in first!). The greatest validation of her progress came recently from a visitor who hadn’t seen her since her hospital stay a decade ago. That visitor was genuinely impressed and deeply moved by Eliza’s transformation, encouraging her to keep shining.
Eliza’s story is a beautiful reminder of the power of consistent love and support, and the bright future that stability creates.
*Name has been changed to protect her identity.
