I am always impressed with the kindness, patience and professionalism that I observe when I see the team and individuals on the street.Neighbour

Can you please pass on our thanks to all who helped making our grandson’s birthday so special. It means a great deal to us all seeing the care and commitment shown to him.”Family member

Outwood’s team has responded to individual’s needs, using alternative strategies to physical intervention and demonstrating a commitment to learning lessons, being reflective, and being responsive to changes in behaviour.Professional referring to a transition

As always, please thank all staff for their patience and hard work that they do with our daughter, for the updates on the phone, and always making us feel very welcome when we visit. It is very much appreciated by us all.Parent

From first impressions the environment was observed to be clean and well maintained, the flat utilised by a client appears comfortable and homely. Safety measures are clearly in place which supports residents to feel secure. Overall the environment supports the wellbeing and needs of the person living there. Alice has provided support and a proactive approach. She has consistently strived to meet the high level of support my client requires and maintained professional in her approach when challenges have occurred.Social Worker

Evidence of capital investment and improvement in the environment. All staff who engaged were brilliant. Alice was very professional and caring. All existing communication is effective. Impressed with the level of care and engagement.External IPC Auditor

Alice and her team provide excellent care to the people they look after. In fact, they take a proactive approach to ensure that their mental and physical health care needs are met to the highest standards. Their communication with professionals is excellent.Health Professional

The individual has extensive involvement in their care at Outwood. Their routine/structure is implemented with their best interests in mind. This has facilitated holistic person-centered care that has allowed the individual to have a good quality of life.Community Learning Disability Team

They have always been extremely helpful, caring and professional, they put the clients first and have always been a pleasure to work with. I have noticed that the team are really proactive and that they always put the clients first, and are always happy to “think outside the box” when it comes to meeting clients’ needs and improving quality of life. I have always been impressed with the knowledge and compassion shown by staff at Outwood.I can’t think of any improvements that could be made to this excellent service that provides a very high standard of care to complex and challenging clients in a person centred, compassionate way. Please keep doing what you are doing!Community Learning Disability Team

I have been professionally visiting Outwood for 7/8 years and always find staff are professional, welcoming, dedicated and caring.Best Interests Assessor