Elizabeth Ughu – Service Manager

Elizabeth graduated from the University of West London as a Registered Nurse for Learning Disabilities (RNLD), where she also completed a Bachelor of Science (Hons) degree in Healthcare. In addition, she holds a Level 5 diploma in health and social care management, reflecting her commitment to both clinical excellence and effective leadership.

With over 15 years of experience in the care sector, Elizabeth has worked across a diverse range of roles supporting adults and children in health and social care services within the independent sector. Her professional journey includes positions as Support Worker, RNLD, Senior Staff Nurse, and Clinical Team Leader. She has gained extensive clinical expertise across a variety of settings, including acute, rehabilitation, and forensic services—particularly within mental health and learning disabilities.

In 2015, Elizabeth joined Cygnet Bostall House as Hospital Manager. Since then, she has brought a wealth of knowledge, leadership capability, and compassion to the role. She remains deeply passionate about delivering high-quality care and making a meaningful difference in the lives of those supported at Cygnet Bostall House.

Dr Saadia Arshad - Consultant Psychiatrist

Dr Saadia Arshad FRCPsych joined the team in January 2022 and is a Consultant in Psychiatry of Intellectual Disabilities and Neurodevelopmental Disorders with special interest in ADHD, Autism and Epilepsy. She works at Cygnet Bostall House in South London. She strongly advocates team working, professional skills development as well as inclusion and empowerment of service users.

Dickson Mugendi - Clinical Team Leader

Dickson is a dedicated Clinical Team Leader at Cygnet Bostall House, bringing four years of commitment and a wealth of diverse experience to our team. Starting at Cygnet as a Registered Mental Health Nurse, he has honed valuable experience across PICU, Acute, and Forensic settings, now specialising in supporting individuals with learning disabilities.

Dickson takes immense pride in imparting knowledge and fostering the growth of others. In his pivotal role, he is focused on ensuring the delivery of high standards of care, maintaining regulatory compliance, and empowering service users for a smooth reintegration into the community.

Joanna Gosnell - Activities Coordinator

Joanna joined Cygnet Bostall House in May 2014 as a Senior Care Support Worker. Her dedication and passion for supporting individuals led to her promotion two years later to the role of Activity Coordinator, where she thrived in creating engaging experiences for service users. She subsequently progressed to the role of Occupational Therapy Assistant, which she describes as one of the most rewarding chapters of her career. Her enthusiasm for the role is evident in her reflection: "Who wouldn’t have fun taking clients to bowling, the cinema, places of interest, and Nando’s!"

In her position as an Occupational Therapy Assistant, Joanna delivers a wide range of life skills programmes. She supports the implementation of social activities for both service users and staff, enhancing the therapeutic environment and sense of community within the service.

In April 2020, Joanna stepped into the role of SRG Lead—a position she has continually developed and strengthened. Her contributions have had a notable and positive impact on staff wellbeing and engagement at Bostall House. She also serves as co-lead for the Freedom to Speak Up and Carers initiatives, roles in which she excels thanks to her exceptional rapport with colleagues and her commitment to inclusivity and advocacy.

Joanna has also embarked on a remarkable apprenticeship journey with Cygnet. Having qualified as an Assistant Practitioner, she is actively pursuing her Bachelor of Science degree in Occupational Therapy, demonstrating her ongoing dedication to professional growth and excellence in care.