FAQ'S & LINKS
Resources
A great resource for users of Blackbaud Inc.'s
products can be found at:
www.blackbus.org . " The Black
Bus" is a users forum dedicated to making your life with
Blackbaud products as productive as possible. You will find lots of
users tips and tricks; honest assessments; and suggestions about how
to best accomplish your goals with limited resources.
Frequently Asked QuestionsQ:
How can I afford Cygnet
Services?
A: The amount of money that can be saved
when using an independent consultant to implement, train,
and/or manage your project can be significant. Many Cygnet clients
see savings of more than $10,000 when compared to
manufacturer-supplied professional services costs.
Q:
What are
the benefits of an independent vendor?
A: Selection of your
consultant is a critical factor in overall project success. Be sure
to review resume's closely and evaluate the level of expertise in
the specific project area necessary. Some questions to ask:
- Does the consultant have management experience?
- Has the consultant ever worked for a nonprofit or with a
board?
- What occurs if there is an emergency or failure to complete?
- Can I speak to your current customers?
- How can we ensure the costs don't exceed our
budget?
